Mercury Cellular Export uses various carriers to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery of most items, you can upgrade your shipping, for an additional fee, to Express Delivery or Premium Delivery.
To upgrade your shipping, make your selection on the Shipping Method page during checkout. Upgraded shipping options will not be available when using Speed Buy® checkout.
When will my order arrive?
You'll receive an estimated delivery date as part of your checkout information before you submit your order. The information below should be used as a guide. The most accurate information will always be the estimated delivery date and tracking number for your order. Note: Business days are considered Monday–Friday, with the exception of federal holidays recognized by our carriers.
Standard Delivery: Allow 7-10 business days from your order date for delivery.
Express Delivery: Order before Noon ET on a business day and the package may deliver within 2 business days. Orders placed after Noon ET may take additional days to deliver.
Premium Delivery: Order before Noon ET on a business day and the package may deliver on the next business day. Orders placed after Noon ET may take additional days to deliver.
Offshore Non-Priority: Used for Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, Guam. Please allow 7-10 business days from your order date for delivery.
Offshore Priority: Used for Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, Guam. Please allow 4 business days from your order date for delivery.
In-Home Delivery: After placing your order, you'll be contacted by phone to set up an in-home delivery appointment. The delivery appointment will be based on your availability and the carrier's availability. When delivered, your product will be placed in the room of your choice. We'll also remove packaging. Visit Mercury Cellular Export.com to determine if assembly, setup, or removal of debris is included.
Doorway Delivery: After placing your order, you'll be contacted by phone to setup a doorway delivery appointment. The delivery appointment will be based on your availability and the carrier's availability. When delivered, your product will be placed at the doorway or first entry of your home. In a building with a shared entrance, the carrier will not deliver the product to the individual unit. Assembly is not included with delivery.
Can I have my order sent to another address?
Yes, in most cases you can have your order sent directly to an address that's different than the permanent ship-to address we have on file for you.
When ordering online or by phone, you can choose to either Select from Your Address Book or Create New Address when prompted during the checkout process. You can also save new addresses to your Address Book for future use.
When using Automated Ordering, you can only have your order sent to your billing or permanent ship-to address.
What are my domestic and international shipping options?
Mercury Cellular Export ships to all 50 states, as well as Guam, U.S. Virgin Islands, Puerto Rico, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands, and Palau. Certain ship methods may not be available for some products or locations. Hazardous items such as perfumes, hairsprays, cleaning products, etc. can only be shipped within the contiguous 48 states.
Please note that Standard Shipping & Handling is only available within the contiguous 48 states. Mercury Cellular Export customers outside the aforementioned area can view their available shipping options when checking out or call Customer Service for information regarding S&H options.
Can I ship my order to a P.O. box or military APO/FPO address?
Most items can be shipped to a P.O. box or military APO/FPO address. Some restrictions may apply.
Can I ship my order internationally?
At this time, Mercury Cellular Export does not offer international shipments. We are always considering and evaluating our options to ensure the best possible shopping experience.
Mercury Cellular Export, Corp. stands by the quality of our products to be free from defects in materials and workmanship. Products manufactured by Mercury Cellular Export, Corp. (Naztech, Hypergear) come with a range of warranties from one-year to a limited lifetime warranty. All warranties are printed on the packaging of each product. Warranty does not cover damage caused by accident, improper care, improper use, negligence, excessive wear and tear.
If products need to be returned, please see below our RETURNS GUIDELINE. Please note that unopened, non-defective products will be accepted only if returned within 30 days from date of invoice, otherwise, they will not be accepted. Customized products cannot be accepted unless they are defective.
Please download RMA form here.
Fill out RMA Request Form completely.
Please make sure to enter the proper Return Code.
Send the completed RMA Request Form either by email to: email@example.com or by Fax to: (305) 418-9335. Note: Do not send to your Sales Representative.
The RMA Dept. should get back to you within 48 hours with your RMA number. If you do not hear from the RMA Dept., please feel free to contact them via email at firstname.lastname@example.org.
Once you receive the RMA number, please safely place the defective items in a box or envelope securely sealed. Write the RMA Number outside the box or envelope. Note: Packages without the issued/referenced RMA Number will be refused and NOT credited.
Please send return package to:
Mercury Cellular Export, Corp. Corporation
Attn: RMA Department
4805 NW 79TH AV #12
DORAL, FL 33166
When the return package is received, the products will be inspected for claimed defect. Customer will be given credit for products under warranty or for unopened, non-defective products returned within 30 days from purchase date. Products that do not fall under warranty or found to be in working condition, will not be credited, and customer will be notified.
If you have any questions regarding Mercury Cellular Export, Corp. Corporation’s RMA process, please contact the RMA Department at email@example.com.